Last updated: 15 September 2026
Dotsoft Solutions, based in Hyderabad, India, provides digital marketing, website development and AI automation services. This policy explains how personal information may be handled when you visit our website, contact us, request an audit or engage us to deliver services.
For information processed on behalf of a client, the client's privacy notice and our service agreement also apply. The information involved depends on the services requested and the tools connected to the project.
Please share only information needed for your enquiry or project. Do not send passwords, full payment card details, government identification documents or sensitive health information through general enquiries or chatbot conversations.
We may also use information to respond to enquiries, prepare proposals, communicate about projects, provide support, manage billing, investigate technical issues and meet applicable legal obligations.
When handling a client's customer or lead data as a service provider, the project scope and client instructions determine the intended use. Clients are responsible for providing appropriate privacy notices and having the necessary permissions or other lawful grounds to collect and share information, connect accounts and send marketing communications.
Use account invitations or role-based access where available when granting access to advertising, analytics, hosting, social media or CRM systems. Access permissions can be reviewed or revoked through the relevant platform.
If you are a customer of one of our clients, please direct requests about that business's records to the business first. We can assist with requests relating to data we handle for that client under the applicable service arrangement.
Our website loads some resources from external providers, such as content delivery networks. Those providers may receive technical information, including your IP address and browser details, when your browser requests a resource.
Analytics, advertising cookies, remarketing audiences and conversion pixels may be part of a client project where enabled. Their use depends on the actual implementation; offering tracking services does not mean every tool is active on this website. A website using these tools should provide notices and consent choices where required.
You can manage cookies through your browser and advertising preferences through the relevant platform. Blocking cookies may affect some website functions. Visiting this page alone does not give consent to optional marketing or tracking.
Service delivery may involve hosting providers, Google services, Meta services, WhatsApp, CRM systems, analytics tools, payment providers and AI platforms, depending on the project. Information sent to a connected provider is also subject to that provider's terms, privacy policy and account settings.
For AI services, prompts, uploaded materials and conversation inputs may be processed by the selected AI provider. Retention and use for model improvement depend on that provider and the selected product or settings; this policy does not promise that every AI tool excludes inputs from training. Project-specific requirements should be agreed before personal or confidential information is uploaded.
Clients supplying photographs, voices or other identifiable media for AI content must have the necessary permissions for the intended use.
Information may be made available to team members and service providers involved in delivering the agreed work, to platforms you authorise us to connect, and to professional advisers where needed for business administration. Information may also be disclosed where required by law or necessary to address fraud, security incidents or legal claims.
Sharing customer lists with advertising platforms, publishing identifiable content or connecting a new data source should be covered by the agreed project scope and any required permissions.
Retention depends on the type of information, the purpose of the project, the service agreement and applicable recordkeeping requirements. Connected platforms and client-owned systems may have separate retention schedules, backups and deletion controls. Contact us to discuss deletion or the retention arrangements for your project.
No internet transmission or storage system can be guaranteed completely secure. Please use secure access-sharing methods and contact us promptly if you suspect unauthorised access affecting a project.
Because we work with international clients and technology providers, information may be processed outside your country, including in countries where a connected provider operates. Applicable transfer requirements and project-specific arrangements depend on the services and jurisdictions involved.
You may contact us to request access to, correction of or deletion of personal information we hold about you, or to raise a concern about its use. Depending on the law that applies, you may also have rights to restrict or object to processing, obtain a copy of your data or complain to a relevant authority.
Where processing relies on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing already lawfully carried out and may limit services that depend on that information. Requests are subject to applicable law, identity verification where necessary and any records we must retain.
To stop promotional messages from Dotsoft Solutions, use an available unsubscribe option or contact us with your preference. For campaigns sent by a client, use that sender's opt-out method or contact that business. Essential project or billing communications may still be needed for an active engagement.
Our website and services are intended for businesses and adult representatives. Please do not submit children's personal information through general enquiries. If you believe a child has provided information to us, contact us so we can review the matter and take appropriate action.
Links to social networks, WhatsApp and other websites take you to services with their own privacy practices. Review their policies before sharing information. We may update this policy as our services or data practices change; the date above identifies the latest revision.
For privacy questions, requests or complaints, contact Dotsoft Solutions and include “Privacy Request” in your email subject.
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