Last updated: 15 September 2026
These terms describe the basis on which Dotsoft Solutions, Hyderabad, India, provides website information and business services. Before paid work begins, the parties should confirm the scope, fees and applicable terms in a written proposal, order or service agreement. A request for information or a free audit does not by itself create a paid engagement.
The accepted service agreement governs project-specific commitments and takes priority over these general terms where they conflict, subject to applicable law. Anyone approving work for a business must have authority to act for that business.
Our services include SEO and AI SEO, Google Ads, Meta Ads, social media marketing, Google Business Profile optimisation, website and landing page design, e-commerce development, conversion tracking, CRM integration, lead and marketing automation, WhatsApp automation and bulk messaging, AI chatbots, and AI content and video generation.
The agreed scope defines deliverables, platforms, quantities, milestones, reporting, revisions and support. Services listed on this website are not automatically included in every package. Additional pages, campaigns, integrations, content or revisions require an agreed change to scope, pricing and timing.
Clients must provide accurate business information, required content, lawful account access and timely feedback. Clients are responsible for the accuracy of their offers, product descriptions, pricing and claims, and for having permission to use supplied logos, photographs, videos, music, customer data and other materials.
Approval responsibilities and launch authorisation should be agreed for each project. Delayed content, access or feedback may affect delivery dates. Client approval does not remove our responsibility to deliver the agreed work with reasonable care and skill.
Website prices described as “starting from” are indicative. The accepted quote or service agreement confirms the payable amount, currency, taxes, payment schedule and any recurring charges. INR and USD website prices should not be treated as a guaranteed exchange rate.
Advertising spend, domain registration, hosting, paid themes or plugins, stock assets, CRM subscriptions, WhatsApp messaging charges, AI credits and other third-party costs are included only where expressly stated in the quote. Approved platform spend is separate from agency service fees unless agreed otherwise.
Deposits, renewal arrangements and payment deadlines follow the accepted agreement or invoice terms. Please raise billing questions promptly. Any suspension for overdue payment will follow the agreed terms and applicable law.
SEO, AI SEO and Google Business Profile work aims to improve visibility, but search positions, indexing, map placement and inclusion in AI-generated answers depend on systems outside our control. Advertising and social media results also depend on competition, budgets, audience behaviour, offers and platform decisions.
We do not promise a particular ranking, lead volume, cost per lead, sales figure or return on advertising spend unless a specific commitment is expressly agreed in writing. Case studies and examples illustrate past work and are not a guarantee of future results.
Google, Meta and other platforms decide whether to approve advertisements, verify listings or restrict accounts. Any assistance with appeals or recovery must be included in the project scope; reinstatement cannot be guaranteed.
Design, development, testing, content entry, browser support and launch requirements follow the agreed brief. Clients should review staging versions and report issues against the agreed acceptance criteria before launch. New requirements after approval may require a separate estimate.
Hosting, backups, security monitoring, software updates, product uploads and ongoing maintenance are included only if specified. The agreement should identify responsibility for these tasks after handover.
E-commerce clients remain responsible for their products, fulfilment, customer service, returns policies, tax settings and payment-provider accounts. Payment gateways and external applications operate under their own terms and availability constraints.
Tracking and integration projects cover the events, fields, workflows and connected systems agreed in the scope. Reports can differ between platforms because of attribution methods, consent choices, browser restrictions, blocked tracking or processing delays; complete capture of every event cannot be guaranteed.
Clients should confirm business rules, consent requirements and data mappings before activation. API limits, subscription changes and third-party updates can affect integrations. Ongoing monitoring, repairs and changes are governed by the agreed support scope. High-impact actions should have an agreed review or escalation process.
Clients must have the necessary permissions to contact recipients, provide any required notices and honour opt-out requests. Contact lists must be lawfully obtained and appropriate for the intended campaign. Our services must not be used for unsolicited spam, impersonation or deceptive messages.
Template approval, delivery, messaging limits and account availability depend on the relevant provider and its current policies. Recipients may block or report messages. We cannot guarantee delivery, read rates or protection from platform restrictions. Provider messaging fees and usage charges follow the agreed billing arrangement.
AI-generated answers, text, images, audio and video can contain errors, omissions or similarities to existing material. Clients should review outputs for factual accuracy, brand suitability, permissions and required disclosures before publication or business use. Chatbots should have an agreed route for questions requiring human assistance.
Do not submit personal or confidential information to an AI workflow unless its use and provider arrangements have been agreed. Identifiable faces, voices and other media require appropriate rights and permissions. Deceptive impersonation and unlawful content are prohibited.
Output usage rights depend on applicable law, the selected provider's terms and the project agreement. Exclusive ownership or copyright protection for AI-generated material is not guaranteed. AI services are not a substitute for professional medical, legal or financial advice.
Clients retain their rights in materials they supply and authorise their use as necessary for the project. Ownership or licensing of custom deliverables, source files, code and working assets, including any payment conditions for transfer, must be stated in the service agreement.
Pre-existing tools, frameworks, templates, open-source components, stock materials and third-party software remain subject to their respective licences. Purchasing a service does not automatically transfer ownership of those materials.
Handover items, account ownership and access removal should be confirmed at project completion. Any permission to display client work, logos or identifiable results in our portfolio should be agreed separately.
Our Privacy Policy explains information handling across our services. Each party is responsible for meeting the privacy obligations that apply to its role. Client customer data should be supplied only for authorised project purposes and through appropriate sharing methods.
Project-specific confidentiality, data processing, retention and deletion arrangements should be documented in the service agreement. Connected platforms have their own privacy terms. Access to client systems should be limited to the permissions needed for the agreed work.
Delivery estimates depend on the agreed scope, client inputs and third-party availability. If a dependency or change affects the schedule, the parties should agree an updated plan. Revision allowances, review periods and acceptance criteria follow the project agreement; silence alone is not treated by these general terms as approval.
Post-launch assistance, defect correction periods, response times and ongoing optimisation are provided as agreed. New features, additional campaigns and changes caused by third-party systems may fall outside the original scope.
Send cancellation or pause requests in writing to info@dotsoftsolutions.com. Notice periods, minimum commitments and any cancellation charges apply only as agreed and permitted by law.
Any final balance or refund will be assessed under the agreement, taking account of work delivered, prepaid unused services and authorised third-party commitments. Provider refunds for advertising spend, subscriptions or licences follow the relevant provider's terms, subject to applicable law. These terms do not impose a blanket no-refund rule.
Work may need to be suspended where required access is unavailable or an instruction involves unlawful activity, security risks or a platform-policy breach. Where practical, the reason and steps needed to resume work will be communicated. On termination, handover and access removal follow the agreement and applicable obligations.
You must not misuse this website or our services to distribute malware, gain unauthorised access, infringe others' rights, publish unlawful content or carry out fraudulent activity. We may decline instructions that require such conduct.
External providers control their own pricing, features, licences and availability. Outages or policy changes may affect a project and require an agreed adjustment. Links to external websites do not make Dotsoft Solutions responsible for their content or practices.
Each party remains responsible for its obligations under the accepted agreement and applicable law. Any project-specific liability limits must be expressly agreed and legally enforceable. Nothing in these terms excludes rights, remedies or responsibilities that cannot lawfully be excluded.
If a concern arises, contact us with the project details and desired resolution so the parties can first try to resolve it directly. Governing law and dispute arrangements may be specified in the service agreement, subject to mandatory legal protections. These website terms do not require exclusive arbitration or waive available statutory remedies.
We may revise these website terms as our services change. The date above identifies the current version. Updates do not automatically change an existing signed agreement; changes to an active engagement require agreement between the parties.
For service or terms-related questions, contact Dotsoft Solutions:
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